Collection: Shop Policies
Thank you for visiting the shop policies page! If you have any questions about the policies, feel free to contact us!
Normal processing time for all orders is 1-2 weeks, excluding holidays.
Checking Order Status
We kindly ask that you only email about an order’s status if it has been more than 2 weeks and your order has not shipped, or if your order has not progressed in delivery (ex: says “pre transit” after several days).
Please remember orders are personalized, handmade and made to order, so they take time to create. I am human and will try my best to make them perfect, however small imperfections may occur.
Once your order has been shipped, it is in the care and responsibility of USPS. We have no control of the shipping once it's in the hands of the postal service and you would have to reach out to your local post office to get clarification. We cannot expedite deliveries and customers will receive tracking numbers after orders have been shipped.
Order Shipped To Wrong Address
If an order is returned to the shop because of an incorrect address provided, you will be refunded the cost of the product, but not the shipping. We can resend the order to another address, but the customer will be invoiced for another shipping label. Please double check your address before completing purchase.
Issue With Order
Please contact us for any issues with orders. Returns or exchanges are not accepted UNLESS your order is incorrect. If order is incorrect, please contact us explaining your issue within 48 hours of package delivery.
Make a Change to Order
Please feel free to contact us to request order changes, however if a custom order has already been created, adjustments are not guaranteed.
Cancel My Order - PHYSICAL PRODUCT
If your order has not been created and shipped, you can receive a full refund. If your order has been processed and shipped, a refund is not available.
Cancel My Order - DIGITAL PRODUCT
Due to the digital nature of these items, no refunds, or exchanges of any kind is available, but please reach out if you have any questions.
Feel free to ask any questions about products by sending an email!